Guidelines & Policies


e-Sign Waiver BEFORE VISIT**
  
Health & Safety Guidelines
  • Pre-payment & pre-registration required
  • Reservation required to book class (If however, your late cancel / no-shows become excessive, you may lose reservation privelages)
  • Doors open 15 minutes before class starts & lock promptly at start time
  • Social distance throughout space at all times
  • Face cover optional* to all
  • Bathroom showers open for quick rinse-off 
  • Studio equipment - members clean and santitize after use
  • Vinyl yoga mat rental ceased - available for purchase only 
  • Towel rental available
  • e-Sign Updated Waiver prior to visit**
 

LOGIN TO YOUR STUDIO ACCOUNT

download mindbody APP to access account

*Full re-opening (without class size limits & face covers) effective June 11, 2021 as per IL Governor's announcement.

*Guidelines updated June 2, 2021, **e-sign waiver before arrival, One-time submission only


Studio Policies

Our studio policies have been created to ensure transparency and to maintain fair and equitable treatment of all our clients.  

To help us better serve you and to aid the class check-in process, we are requesting that all clients register for their classes in advance.  This helps with planning of the class and ensures that you have a spot.

How to Register for Class

You may pre-register for class several ways; either through our website scheduler or through our desktop MINDBODY site or by downloading this app from your app store.  If space allows, you may reserve your spot up to 1-Hour before class starts.  

How to create / access your Account

You will need to create an online account in order to register online. Please note, if you have been to our studio even ONCE then you already have an account!  You only need to create a password to login to your existing account. To find your account, use the email address you provided the first time you came to the studio. This prevents you from inadvertently creating a duplicate account.  If you have not been to our studio, then you will need to create an account.  Utilizing the MindBody app is the most convenient way to pre-register.

Opt-in for Messages

In order to better serve you and provide you with current information, reminders and notifications, we humbly ask you to “opt-in” to all reminders and notifications.  This will ensure you have all the necessary information needed to manage your account, book your classes, receive purchase receipts and know what is happening at the studio.  Check your notification preferences (MindBody Profile, Click gear icon), "opt-in" for our communications.

Classes

For all classes 2-Hour notice is needed to cancel if you are unable to practice. Cancellations may be made on the MINDBODY site or the MINDBODY App only.  Future class schedule is subject to change without notice.

All LATE CANCEL or NO-SHOW

Please cancel before 2-hour window, if possible.  If your cancellations (late cancel or no-show) become excessive, you may lose the privelage of reserving your spot

If your late cancel or no show is due to an emergency, illness, work, etc please inform us within 24 hours by email at info@hellahotaurora.com

Class Cancellations by HHA

Canceled classes due to weather or other unforeseen events will show on the schedule page of our website and the MINDBODY App. Clients with reservations will receive notification by email or text.  No penalty is incurred for studio cancellations.

Reservations and cancellations for classes are not available over the phone.

Drop-In Arrivals

As all classes require pre-registration, no drop-in arrivals, especially new clients.  If, however, you can make a class without pre-registering, you may arrive with the possibility of a spot available for you, however it's not guaranteed.  All new clients must pre-pay and pre-register before arriving to class.

Class start times

In order to begin class on time, we ask that you be at the studio, check-in with staff and arrive on your mat at least 5 minutes before class begins.  Front doors lock at class start time.  We get it, sometime life gets in the way and you’re running a bit late; all we ask is you do your best! 

Declined Payments

Please understand that you will be notified if your credit card fails to authorize for any reason, and that a $20 late fee will apply if you do not provide a valid credit card (or alternate payment method) within 2 calendar days of the original rejection date.   Also  understand that your service will be deactivated if your account becomes more than 15 calendar days late.

Payment on Account & Payment for Services

All services require pre-payment, onlilne pricing options are available for purchase.  We allow payments on account for rental mats, towels and beverages.  If your account balance becomes negative, we will automatically add $10 to your account using your credit card on file.  $10 minimum for credit card purchases.  Class rates are subject to change without notice.

Returns

There are no extensions, refunds or transfers on ANY class package or membership.  Any unused or unworn retail items may be returned within 7 days from date of purchase for account credit or exchange only.

Lost & Found

Any unclaimed items will be donated immediately.  Please make sure you have all your belongings BEFORE leaving the studio.  Hella Hot Aurora is not responsible for lost or stolen property.

Entrance & Exit

Studio Opens 15 minutes before class begins.  Front Entrance doors lock promptly at class start time and lobby is closed during class sessions.  Front entrance and studio re-open after class for 30 minutes.  Please safely exit the hot room and studio following current social distancing guidelines.

Showers & Changing Areas

Limit shower use to a quick rinse off.  Changing areas and storage cubbies are available following social distancing within space.  Leave your shoes at our front door.  

Major Holidays

In observance of seven major holidays celebrated nationwide, we will plan to be closed on the following days (unless otherwise noted on our schedule) New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day.

Registration & Liability Waiver

All participants are required to pre-register and electronically sign (one-time submission) our Liability Waiver prior to taking class with us.  Hella Hot Aurora reserves the right to refuse service to anyone at anytime.

Beverages for Sale

For your thirst needs, we stock a variety of flavored bottled water for sale $2.  We no longer sell unflavored bottled water (i.e. Ice Mountain).  Insead, you can purchase a reusable 20 oz. Bike Bottle (with Hella Hot Aurora logo) for $5 and fill-up your bottle at our no-touch, filtered water station.  Choosing a reusable water bottle is clearly better for the environment in countless ways.  They use less oil, release less carbon dioxide, they won't pack landfills, and they won't pollute the oceans killing millions of marine creatures.  Thank you for helping save Mother Earth.


Our Info

Hella Hot Aurora

1555 Butterfield Road
Aurora, IL 60502
(872) 203-0588
Email info@hellahotaurora.com

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